Delete your Signely account
You can request deletion of your Signely account and associated data even if you no longer have the app installed.
In the app
- Sign in to Signely.
- Open Settings → Delete Account.
- Verify your identity and confirm deletion.
Without the app
Email [email protected] with the subject Delete my Signely account. Send the request from the email linked to your Signely account when possible. If you cannot access that email, tell us so we can help verify ownership. Never send your password or payment card details.
If the button does not open an email app, copy the address above into your email service.
What happens to your data?
After identity verification, we remove your login and delete or de-identify account and learning records under our control within 30 days, subject to the exceptions in our Privacy Policy. This includes your profile, progress, and associated account content.
Limited records may be retained for billing, fraud prevention, security, legal claims, or regulatory obligations. A minimal deletion marker prevents delayed updates from recreating a deleted profile. Payment providers may retain transaction records under their own requirements, and protected backup copies age out through normal rotation.
Cancel a subscription separately
Deleting your Signely account does not automatically cancel a store subscription. Cancel it with the account that purchased it:
For a web subscription, contact support for help cancelling.